Is multi-factor authentication offered, and is it mandatory or optional?
Answered for 5 of 6 firms. Published security documentation
FREETRADE LIMITED
Stated by the firmYou can choose to use both SMS text message and/or an authenticator app.
The support article states that users can choose to use SMS text message and/or an authenticator app for two-factor authentication.
Published by the firm · Freetrade Limited · Check the source
We’ve introduced a new login method on Freetrade Web using SMS-based multi-factor authentication (MFA) . This provides a secure and convenient alternative to using an authenticator app.
The support article states that SMS-based multi-factor authentication is offered as a login method for Freetrade Web, as an alternative to an authenticator app.
Published by the firm · Freetrade Limited · Check the source
Next time you login, you can choose an authenticator app or SMS based authentication method to log in.
The document states that after setup, users can select either an authenticator app or SMS-based authentication method to log in, indicating the MFA method is optional/selectable.
Published by the firm · Freetrade Limited · Check the source
All Freetrade customers with Web access can now opt to use SMS as their second authentication method during login.
The document states that customers can choose to opt in to SMS as their second authentication method.
Published by the firm · Freetrade Limited · Check the source
MONZO BANK LIMITED
Stated by the firmBy default we ask you for your Monzo PIN. If you enable biometrics for authentication (Face ID or Touch ID on Apple devices) then you can also authorise payments and other sensitive actions with your fingerprint or face.
The document states that biometric authentication is optional, with PIN as the default authentication method for payments.
Published by the firm · Monzo Bank Limited · Check the source
By default we ask you for your Monzo PIN. If you enable biometrics for authentication (Face ID or Touch ID on Apple devices) then you can also authorise payments and other sensitive actions with your fingerprint or face.
The document states that biometric authentication (Face ID or Touch ID) is an optional feature that users can enable in addition to the default PIN authentication for payments.
Published by the firm · Monzo Bank Limited · Check the source
STARLING BANK LIMITED
Verifiedsome transactions might need a passcode or for you to use biometric data (e.g. a fingerprint).
The document states that some transactions might require a passcode or biometric data such as a fingerprint as part of security checks.
Binding document · Starling Bank Limited · Check the source
Sometimes, we may ask you to complete two different security checks before we make a payment.
The document states that customers may sometimes be asked to complete two different security checks before a payment is made.
Binding document · Starling Bank Limited · Check the source
TRADING 212 UK LIMITED
Stated by the firmThe Two-factor authentication is a mandatory extra layer of security in your Trading 212 account.
The document states that Two-factor authentication is a mandatory extra layer of security on the Trading 212 account.
Published by the firm · Trading 212 UK Limited · Check the source
2FA adds an extra layer of protection by requiring a second verification step when logging in.
The document explains that 2FA adds an extra layer of protection by requiring a second verification step when logging in.
Published by the firm · Trading 212 UK Limited · Check the source
WISE PAYMENTS LIMITED
VerifiedDo anything which may in any way avoid or compromise the 2-step authentication process.
The Customer Agreement prohibits customers from doing anything to avoid or compromise the 2-step authentication process, indicating that 2-step authentication is a security feature available on Wise accounts.
Binding document · Wise Payments Limited · Check the source
Set up 2-step authentication, if applicable.
The customer agreement lists setting up 2-step authentication, where applicable, among the steps a customer should take when accessing their account.
Binding document · Wise Payments Limited · section 7.2, Staying Safe While Using Our Services · Check the source
No qualifying source was located within the evidence window. This records what we could not confirm, and carries no inference about the firm.
Every firm here was asked the same question against the same published standard, and every answer quotes the passage it came from. Where the answers differ, the difference is in the firms’ own documents, not in how we read them.
Darker text marks stronger evidence. A statutory register prints at full strength; a firm’s own marketing prints lighter. The methodology sets out the weightings.