MONZO BANK LIMITED
| Dimension | Evidenced | Coverage | Strength | Official |
|---|---|---|---|---|
| Regulatory Standing | 7/8 | 87.5% | 100.0% | 100.0% |
| Client Asset Protection | 5/11 | 45.5% | 89.7% | 100.0% |
| Cost Transparency | 8/11 | 72.7% | 82.6% | 87.5% |
| Security and Operational Controls | 6/7 | 85.7% | 61.8% | 33.3% |
| Corporate Transparency | 10/10 | 100.0% | 97.0% | 100.0% |
| Conduct and Track Record | 2/7 | 28.6% | 100.0% | 100.0% |
| All dimensions | 38/54 | 70.4% | — | 86.8% |
Regulatory Standing
Is the entity authorised, and by which regulator?
The Financial Services Register records MONZO BANK LIMITED under firm reference number 730427, regulated by the Financial Conduct Authority with effect from 10/08/2016.
Statutory register · Financial Conduct Authority · FCA Register — Regulators · as at 26 September 2026 · Check the source
What is the entity's current authorisation status?
The register records the firm's status as "Authorised", effective from 10/08/2016. Business type: Regulated.
Statutory register · Financial Conduct Authority · FCA Register — Status · as at 26 September 2026 · Check the source
Which regulated permissions does the entity hold?
Of those permissions, 8 record a retail customer type: Providing Targeted Support; Advising on investments (except on Pension Transfers and Pension Opt Outs); Arranging safeguarding and administration of assets; Making arrangements with a view to transactions in investments; Dealing in investments as agent; Assisting in the administration and performance of a contract of insurance; Arranging (bringing about) deals in investments; Accepting Deposits.
Statutory register · Financial Conduct Authority · FCA Register — Permissions, customer types · as at 26 September 2026 · Check the source
The register records 18 regulated activity permission(s): Agreeing to carry on a regulated activity; Acting as a CBTL Arranger; Providing Targeted Support; Dealing in investments as principal; Advising on investments (except on Pension Transfers and Pension Opt Outs); Arranging safeguarding and administration of assets; Providing Credit Information Services; Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement); Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement); Debt-counselling; Credit Broking; Making arrangements with a view to regulated mortgage contracts; Arranging (bringing about) regulated mortgage contracts; Making arrangements with a view to transactions in investments; Dealing in investments as agent; Assisting in the administration and performance of a contract of insurance; Arranging (bringing about) deals in investments; Accepting Deposits.
Statutory register · Financial Conduct Authority · FCA Register — Permissions · as at 26 September 2026 · Check the source
Is the entity an Appointed Representative, and of whom?
The FCA Register records Monzo Bank Limited as directly Authorised, not as an Appointed Representative, so the question of whose appointed representative it is cannot arise
What trading names are registered to this entity?
The register records 2 current trading name(s): "Monzo" (Trading, from 30/08/2016); "MONZO BANK LIMITED" (Registered, from 10/08/2016).
Statutory register · Financial Conduct Authority · FCA Register — Names · as at 26 September 2026 · Check the source
The register also records 2 previous trading name(s): "Mondo"; "Focus FS Limited".
Statutory register · Financial Conduct Authority · FCA Register — Names, previous · as at 26 September 2026 · Check the source
Do the registered office and the regulator's recorded place of business agree?
The register records the registered office address as Broadwalk House, 5 Appold Street, London, EC2A 2AG, England.
Statutory register · Companies House · registered_office_address · as at 31 August 2026 · Check the source
The FCA Register records the firm's Principal Place of Business as Monzo Bank Limited, Broadwalk House, 5 Appold Street, London, EC2A 2AG, UNITED KINGDOM. The Companies House registered office is recorded as Broadwalk House, 5 Appold Street, London, EC2A 2AG, England. The two records agree on premises and postcode.
Statutory register · Financial Conduct Authority · FCA Register — Address, compared with Companies House · as at 26 September 2026 · Check the source
Are there requirements, restrictions or waivers on the permissions?
This firm can approve its own financial promotions as well as those of members of its wider group and, in certain circumstances, those of its appointed representatives.
The register records a requirement on the firm's permissions in the quoted terms.
Statutory register · Financial Conduct Authority · FCA Register — Requirements, OR-0235073 (effective 06/11/2023) · as at 26 September 2026 · Check the source
What cross-border or passporting permissions does the register record?
The FCA Register records no passporting arrangements, and the firm markets only in the United Kingdom, so there is no other jurisdiction to be authorised in
Does the customer-facing brand map to the authorised entity?
The register records "Monzo"; "MONZO BANK LIMITED" as registered trading name(s) of firm reference number 730427, and links that firm reference number to Companies House company number 09446231.
Statutory register · Financial Conduct Authority · FCA Register — Names and Companies House Number · as at 26 September 2026 · Check the source
Is regulatory status disclosed clearly to customers at point of sale?
No qualifying source was located within the evidence window. This criterion requires: regulatory disclosure located on the entity's own site or client agreement
Client Asset Protection
Does the entity hold client money or assets?
The register records the firm's client money permission as "Control but not hold client money".
Statutory register · Financial Conduct Authority · FCA Register — Client Money Permission · as at 26 September 2026 · Check the source
Who holds client money, and under which regime is it held?
Where we hold money for you in connection with the Investment Services, we hold it in your Monzo current account only. This means we hold that money as banker
The agreement states that where Monzo holds money for the customer in connection with Investment Services, it is held in the customer's Monzo current account and Monzo holds that money as banker.
Binding document · Monzo Bank Limited · client money clause · as at 31 August 2026 · Check the source · transcribed by hand
Once money reaches your investment account, the Investment Services Partner holds it as client money and the FCA rules on client money distribution and transfer rules will apply.
The agreement states that once money reaches the investment account, the Investment Services Partner holds it as client money and the FCA rules on client money distribution and transfer apply.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
Which institutions hold segregated client money?
No qualifying source was located within the evidence window. This criterion requires: named banks in a filed or binding document
Which entity acts as custodian for client securities?
Seccl Custody Limited deals in investments, is the custodian of assets held on the platform and is the ISA manager.
The document states that Seccl Custody Limited is the custodian of assets held on the platform.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
Which entity acts as custodian of client assets, and is it a separate legal entity from the operator?
Our Investment Services Partner is Seccl Custody Limited (“Secclˮ), a company authorised and regulated by the Financial Conduct Authority (“FCAˮ).
The document names Seccl Custody Limited, a separate FCA-authorised and regulated company, as the Investment Services Partner providing custody services.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
Which compensation scheme applies to the entity, or does none apply?
No qualifying source was located within the evidence window. This criterion requires: the scheme's own register matched to the entity, or the entity's binding statement of which scheme covers it. where no scheme applies, the entity's own disclosure to that effect is the answer: a compensation scheme's register cannot establish that a firm outside its scope is outside its scope.
What is the per-customer compensation limit?
No qualifying source was located within the evidence window. This criterion requires: scheme's published limit for the relevant activity
Do compensation limits differ by product held?
No qualifying source was located within the evidence window. This criterion requires: scheme rules cross-referenced against the entity's products
Is there evidence of independent assurance over client asset arrangements?
No qualifying source was located within the evidence window. This criterion requires: auditor's client assets report or equivalent published assurance
What does the entity disclose about client assets if it fails?
No qualifying source was located within the evidence window. This criterion requires: a binding document addressing the position of client assets on the entity's failure. a statement that no compensation or deposit protection applies is an answer to this question, not an absence of one: it tells a reader what will not happen.
Are client assets subject to lending, rehypothecation or re-use?
Neither we nor our Investment Services Partner will lend your investments to anyone else or use them to raise finance.
The client agreement states that neither Monzo nor its Investment Services Partner will lend the customer's investments to anyone else or use them to raise finance.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
Cost Transparency
Is a complete fee schedule publicly available?
This document is about the fees you need to pay for Monzoʼs investment services, and the investment products we make available to you.
The document is a published fee schedule covering fees for Monzo's investment services and the investment products offered.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
What commission or dealing charges apply?
We charge you fees for making investment accounts available to you, for arranging for you to buy and sell investments, and for the services we provide through the Monzo app.
The fee schedule states Monzo charges fees for arranging the buying and selling of investments on the customer's behalf.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
Details of our fees and charges are set out in the fee information document.
The document states that details of fees and charges are set out in a separate fee information document.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
What is the FX or currency conversion charge?
1%currencyconversionfee(cappedat £1,000)forpaymentsreceivedbyyouand convertedtopounds.Effectiveasof30 January2024.
The fee schedule states that, effective 30 January 2024, a 1% currency conversion fee capped at £1,000 applies to payments received and converted to pounds.
Binding document · Monzo Bank Limited · as at 30 January 2024 · Check the source
we use Mastercard's exchange rate with a 0% fee.
The terms state that Monzo uses Mastercard's exchange rate with a 0% fee.
Binding document · Monzo Bank Limited · currency conversion · as at 1 September 2026 · Check the source · transcribed by hand
1%currencyconversionfee(cappedat £1,000)forpaymentsyoureceiveand convertedtopounds.
The fee schedule states that a 1% currency conversion fee, capped at £1,000, applies to payments received and converted to pounds.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
What reference rate does the entity state it uses for currency conversion?
we use Mastercard's exchange ratewith a 0% fee.
The document states that foreign currency transactions use Mastercard's exchange rate as the reference rate.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
What spread or implicit cost applies, and is it disclosed?
No qualifying source was located within the evidence window. This criterion requires: published spread data or explicit disclosure of spread as a cost
Are there account, platform or custody fees?
We charge a fee of 0.45% a year, or 0.35% if youʼre a Monzo Plus or Monzo Premium customer, or if you subscribe to a plan that offers a lower fee on your investments accounts in the terms. We apply this percentage to the value of investments and cash in your investment account.
The fee schedule states Monzo charges an annual account fee of 0.45%, reduced to 0.35% for Monzo Plus or Premium customers, applied to the value of investments and cash in the investment account.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
Maintainingtheaccount Refusingapaymentwhenyoudon’thave enoughmoney Allowingapaymentwhenyoudon’thave enoughmoney £0 £0 £0
The fee schedule states that maintaining the account, refusing a payment for insufficient funds, and allowing a payment despite insufficient funds all cost £0.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
Are there inactivity or dormancy charges?
No qualifying source was located within the evidence window. This criterion requires: fee schedule or client agreement
What withdrawal, transfer-out or closure charges apply?
For all account types, we’ll charge a 3% fee on cash withdrawals after you’ve reached your fee-free limit.
Monzo states that for all account types, a 3% fee is charged on cash withdrawals after the fee-free limit has been reached.
Published by the firm · Monzo Bank Limited · Cash withdrawals · as at 19 September 2026 · Check the source
Do headline marketing claims match the binding fee schedule?
No qualifying source was located within the evidence window. This criterion requires: direct comparison of marketing page against client agreement
Are interest arrangements on cash balances disclosed, including any retained share?
The Investment Services Partner may earn interest on cash balances held in your investment account(s) and if it does, it will pay it to charity.
The agreement discloses that the Investment Services Partner may earn interest on cash balances held in the investment account, and that if it does, it will pay that interest to charity.
Binding document · Monzo Bank Limited · cash interest clause · as at 7 September 2026 · Check the source · transcribed by hand
Any interest Seccl pay would be accrued daily and paid monthly in the month immediately following that for which it was accrued. Interest would be calculated on cleared cash balances only.
The document states that any interest Seccl pays would accrue daily and be paid monthly in the month following accrual, calculated on cleared cash balances only.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
If in the future, Seccl decide to pay interest to you, weʼll let you know (along with details of the interest rate).
The document states that if Seccl decides in future to pay interest to customers, Monzo will inform customers along with the interest rate details.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
How much notice is given before charges or terms change?
Weʼll give you as much advance notice as we can of any change to the fees you need to pay in relation to investments in your investment account.
The agreement states that Monzo will give as much advance notice as it can of any change to fees payable in relation to investments in the investment account.
Binding document · Monzo Bank Limited · as at 31 August 2026 · Check the source
Otherwise we'll give you at least 30 days' notice and tell you our reasons in the most secure way, using one of our usual channels.
The fee information document states that, otherwise, Monzo will give at least 30 days' notice and tell customers its reasons.
Binding document · Monzo Bank Limited · changes to fees · as at 10 September 2026 · Check the source · transcribed by hand
Security and Operational Controls
Is multi-factor authentication offered, and is it mandatory or optional?
By default we ask you for your Monzo PIN. If you enable biometrics for authentication (Face ID or Touch ID on Apple devices) then you can also authorise payments and other sensitive actions with your fingerprint or face.
The document states that biometric authentication is optional, with PIN as the default authentication method for payments.
Published by the firm · Monzo Bank Limited · as at 31 August 2026 · Check the source
By default we ask you for your Monzo PIN. If you enable biometrics for authentication (Face ID or Touch ID on Apple devices) then you can also authorise payments and other sensitive actions with your fingerprint or face.
The document states that biometric authentication (Face ID or Touch ID) is an optional feature that users can enable in addition to the default PIN authentication for payments.
Published by the firm · Monzo Bank Limited · as at 31 August 2026 · Check the source
Are recognised security certifications held?
No qualifying source was located within the evidence window. This criterion requires: certificate or certifying body's register — never the entity's claim alone
Is there a published vulnerability disclosure or bug bounty route?
# Monzo Security Bug Bounty Guidelines Policy: https://app.intigriti.com/company/programs/monzobank/monzopublicbugbountyprogram/detail
The document publishes a bug bounty policy route for security vulnerability disclosure, with a link to the policy page.
Published by the firm · Monzo Bank Limited · as at 31 August 2026 · Check the source
Have security or data incidents been publicly disclosed, and how were they handled?
“If we’ve contacted you to tell you that you’ve been affected, you should head to a cash machine to change your PIN to a new number as a precaution,” advises Monzo.
Monzo advised affected customers to go to a cash machine to change their PIN as a precaution.
Independent reporting · TechCrunch · as at 19 September 2026 · Check the source
the security lapse meant that some customer PINs were simultaneously stored in encrypted log files accessible by certain Monzo staff
TechCrunch reported that Monzo disclosed a security bug in which some customer PINs were stored incorrectly in encrypted log files accessible by certain Monzo staff.
Independent reporting · TechCrunch · as at 5 August 2019 · Check the source
Next step: emailing the half a million customers affected, less than a fifth of U.K. Monzo customers.
The article states Monzo planned to email the half a million customers affected, which was less than a fifth of UK Monzo customers.
Independent reporting · TechCrunch · as at 19 September 2026 · Check the source
Discovered on Friday, the “bug” has now been squashed after being spotted by one of Monzo’s security engineers
The article states Monzo discovered the bug on Friday and fixed it after being spotted by one of its security engineers.
Independent reporting · TechCrunch · as at 5 August 2019 · Check the source
Monzo says it has since deleted the PIN information that was stored in this way, and that by 5:25am on Saturday morning, it had released updates to the Monzo apps.
Monzo stated that by 5:25am on Saturday morning it had released updates to its apps, and that it has since deleted the PIN information that was stored incorrectly.
Independent reporting · TechCrunch · manually transcribed from source document · as at 19 September 2026 · Check the source · transcribed by hand
Although an audit hasn’t surfaced any fraud as a result, the bank was emailing affected customers to inform them what had happened and to advise that they change their PIN
The article states an audit hasn't surfaced any fraud as a result of the incident.
Independent reporting · TechCrunch · as at 19 September 2026 · Check the source
“Over the weekend, we then worked to delete the information that we’d stored incorrectly, which we finished on Monday morning,” writes the bank.
Monzo stated it worked over the weekend to delete the incorrectly stored information, finishing on Monday morning.
Independent reporting · TechCrunch · as at 19 September 2026 · Check the source
Are operational resilience or continuity arrangements disclosed?
with investment in product and technology functions as well as control functions to support operational resilience
Monzo's annual report states that the increase in personnel costs reflects investment in control functions to support operational resilience.
Binding document · Monzo Bank Holding Group Limited · Note 6, Personnel expenses · as at 19 September 2026 · Check the source
the Committee considered the Group’s core prudential submissions to the Bank of England and the Prudential Regulation Authority, including the Internal Capital Adequacy Assessment Process (ICAAP) and Internal Liquidity Adequacy Assessment Process (ILAAP), alongside recovery and resolvability planning and related stress testing.
The report states that the Committee considered the Group's core prudential submissions to the Bank of England and the Prudential Regulation Authority, including the ICAAP and ILAAP, alongside recovery and resolvability planning and related stress testing.
Binding document · Monzo Bank Holding Group Limited · Prudential risk · as at 19 September 2026 · Check the source
We mitigate potential impacts, like disruption to critical infrastructure or third-party service providers, through our existing IT resilience, business continuity and supplier risk management arrangements.
The report states that potential impacts like disruption to critical infrastructure or third-party service providers are mitigated through existing IT resilience, business continuity and supplier risk management arrangements.
Binding document · Monzo Bank Holding Group Limited · Physical climate risks · as at 19 September 2026 · Check the source
est peak, we processed over £750m in early salary payments with no disruption.
The report states that at its busiest peak, Monzo processed over £750m in early salary payments with no disruption.
Binding document · Monzo Bank Holding Group Limited · as at 19 September 2026 · Check the source
We continued to strengthen platform resilience by rearchitecting key data storage systems, improving infrastructure segregation to ensure that any localised issues remain contained and introducing faster change mechanisms that allow teams to safely introduce new products, features, fixes and changes faster than ever.
The report states Monzo strengthened platform resilience by rearchitecting key data storage systems and improving infrastructure segregation so that localised issues remain contained.
Binding document · Monzo Bank Holding Group Limited · In focus: Technology and platform · as at 19 September 2026 · Check the source
We continued to invest in Stand-In, our cloud-based resilience system designed to automatically step in and maintain essential services in the event that our primary platform has issues.
Monzo states it invests in Stand-In, a cloud-based resilience system designed to automatically step in and maintain essential services if the primary platform has issues.
Binding document · Monzo Bank Holding Group Limited · In focus: Technology and platform · as at 19 September 2026 · Check the source
We conduct stress testing across a range of macroeconomic scenarios to assess capital adequacy and business model resilience, ensuring we’re always able to take action to meet regulatory requirements.
The annual report states the company conducts stress testing across a range of macroeconomic scenarios to assess capital adequacy and business model resilience, ensuring it can take action to meet regulatory requirements.
Binding document · Monzo Bank Holding Group Limited · as at 19 September 2026 · Check the source
It also asks them to follow clear processes, like handling incidents well, putting the right protections in contracts (such as access and audit rights), and keeping an eye on risks and how resilient their operations are.
The Outsourcing and Third Party Risk Management Policy asks suppliers to follow processes including handling incidents well and keeping an eye on risks and how resilient their operations are.
Binding document · Monzo Bank Holding Group Limited · Third-party risk management · as at 19 September 2026 · Check the source
and 99.996% availability for card processing, smoothly and safely handling over 8.5m transactions worth over £220m.
The report states that the Stand-In system achieved 99.996% availability for card processing this year.
Binding document · Monzo Bank Holding Group Limited · as at 19 September 2026 · Check the source
We continued to invest in Stand-In, our cloud-based resilience system designed to automatically step in and maintain essential services in the event that our primary platform has issues.
The report states that Monzo invested in Stand-In, a cloud-based resilience system designed to automatically maintain essential services if the primary platform has issues.
Binding document · Monzo Bank Holding Group Limited · as at 19 September 2026 · Check the source
the effect of a range of severe but plausible downside scenarios on our financial forecasts and the resilience of our business.
The Directors' report states that in assessing going concern, the Directors considered the effect of severe but plausible downside scenarios on the resilience of the business.
Binding document · Monzo Bank Holding Group Limited · Going concern basis section · as at 19 September 2026 · Check the source
Our Monzo Stand-In platform maintains continuous service during temporary technology or process failures.
The document states that the Monzo Stand-In platform maintains continuous service during temporary technology or process failures.
Binding document · Monzo Bank Holding Group Limited · Business process risk mitigation · as at 19 September 2026 · Check the source
Reverse stress testing has also been performed, which demonstrates that our risk position, risk management and financial capacity are sufficiently robust to give us confidence that we are not at an unacceptable level of probability of failing.
The report states that reverse stress testing has been performed, demonstrating that the company's risk position, risk management and financial capacity are sufficiently robust to give confidence that it is not at an unacceptable level of probability of failing.
Binding document · Monzo Bank Holding Group Limited · Going concern basis section · as at 19 September 2026 · Check the source
This year it made sure we achieved 99.998% availability for Faster Payment System (FPS) processing
The report states that the Stand-In system achieved 99.998% availability for Faster Payment System (FPS) processing this year.
Binding document · Monzo Bank Holding Group Limited · as at 19 September 2026 · Check the source
These measures are designed to make sure that our third party arrangements stay effective, resilient, scalable and compliant with regulatory expectations.
The policy states that measures are designed to make sure third party arrangements stay effective, resilient, scalable and compliant with regulatory expectations.
Binding document · Monzo Bank Holding Group Limited · Third-party risk management · as at 19 September 2026 · Check the source
including wider qualitative considerations such as operational resilience and the current macroeconomic and market conditions
The auditor's report states that wider qualitative considerations such as operational resilience were included among the factors that may indicate events or conditions casting doubt on the Group's ability to continue as a going concern.
Binding document · Monzo Bank Holding Group Limited · Conclusions relating to going concern · as at 19 September 2026 · Check the source
The Board recognises that suppliers and partners are critical to our operational resilience and long-term success.
The document states that the Board recognises that suppliers and partners are critical to operational resilience and long-term success.
Binding document · Monzo Bank Holding Group Limited · Suppliers section · as at 19 September 2026 · Check the source
our Third Party Risk team does proportionate due diligence to check suppliers comply with our risk framework, covering financial stability, operational resilience, concentration risk and ESG considerations
The document states that the Third Party Risk team does proportionate due diligence to check suppliers comply with the risk framework, covering financial stability, operational resilience, concentration risk and ESG considerations.
Binding document · Monzo Bank Holding Group Limited · Suppliers section · as at 19 September 2026 · Check the source
The Committee also received updates on broader operational resilience issues, including the Group’s preparedness to respond to a large-scale operational resilience incident and provide continuous service for customers.
The report states that the Committee also received updates on broader operational resilience issues, including the Group's preparedness to respond to a large-scale operational resilience incident and provide continuous service for customers.
Binding document · Monzo Bank Holding Group Limited · Third parties and outsourcing · as at 19 September 2026 · Check the source
We’ll continue investing where it matters most, keeping customer money safe and ensuring our platform and systems remain resilient and built to serve many millions more.
The document states that Monzo will continue investing to ensure its platform and systems remain resilient and built to serve many millions more customers.
Binding document · Monzo Bank Holding Group Limited · Group Chief Executive Officer's review · as at 19 September 2026 · Check the source
The Committee also considered updates on incident preparedness and resilience testing, and how insights from technology, cyber and third-party risk discussions informed the Group’s approach to maintaining continuity of service for customers.
The report states that the Committee considered updates on incident preparedness and resilience testing, and how insights from technology, cyber and third-party risk discussions informed the Group's approach to maintaining continuity of service for customers.
Binding document · Monzo Bank Holding Group Limited · Operational resilience · as at 19 September 2026 · Check the source
strengthening regulated and control functions, including Financial Crime, to enhance operational resilience and risk management as the business scales.
The annual report states that the company strengthened regulated and control functions, including Financial Crime, to enhance operational resilience and risk management as the business scales.
Binding document · Monzo Bank Holding Group Limited · as at 19 September 2026 · Check the source
We’ve stress tested our business plan, and our capital and liquidity positions by applying a range of market wide scenarios, which help us to assess the impacts of a severe but plausible stress scenario and how robust our base case plan is to external shocks.
The report states that the business plan, and capital and liquidity positions, were stress tested against a range of market wide scenarios to assess impacts of a severe but plausible stress scenario and the robustness of the base case plan to external shocks.
Binding document · Monzo Bank Holding Group Limited · Going concern basis section · as at 19 September 2026 · Check the source
The Committee also reviewed management updates on our preparedness to respond to a cyber attack, including scenario testing, and oversaw the Cyber Resilience Testing (CBEST) review.
The report states that the Committee reviewed management updates on preparedness to respond to a cyber attack, including scenario testing, and oversaw the Cyber Resilience Testing (CBEST) review.
Binding document · Monzo Bank Holding Group Limited · Technology, cyber security and information risk · as at 19 September 2026 · Check the source
This year it made sure we achieved 99.998% availability for Faster Payment System (FPS) processing, and 99.996% availability for card processing, smoothly and safely handling over 8.5m transactions worth over £220m.
The report states that Stand-In achieved 99.998% availability for Faster Payment System (FPS) processing.
Binding document · Monzo Bank Holding Group Limited · In focus: Technology and platform · as at 19 September 2026 · Check the source
In FY2026, our payments platform achieved 99.995% availability across the year, processing £569.7bn in gross transaction volume
Monzo's annual report states that in FY2026 its payments platform achieved 99.995% availability across the year.
Binding document · Monzo Bank Holding Group Limited · In focus: Technology and platform · as at 19 September 2026 · Check the source
We continue to invest in international expansion, product innovation, customer acquisition and platform resilience to support our long-term growth.
The CEO's review states that Monzo continues to invest in platform resilience to support long-term growth.
Binding document · Monzo Bank Holding Group Limited · Group Chief Executive Officer's review · as at 19 September 2026 · Check the source
reflecting continued investment in platform resilience and scalability. The benefits of these investments were demonstrated in January 2026 where Monzo Stand-In allowed us to maintain availability of critical services during a disruption event.
The annual report states that technology investment in platform resilience and scalability enabled Monzo Stand-In to maintain availability of critical services during a disruption event in January 2026.
Binding document · Monzo Bank Holding Group Limited · as at 19 September 2026 · Check the source
Have material service outages been reported, and were they disclosed by the entity?
The problems affecting delayed payments aren’t fixed yet. We are also experiencing issues with our phone lines right now, which means your calls might not connect.
Monzo Bank disclosed that it experienced issues with its phone lines meaning calls might not connect, in addition to delayed payments.
Published by the firm · Monzo Bank Limited · as at 19 August 2026 · Check the source
This afternoon, we identified some issues affecting Monzo and activated Monzo Stand-in, our fully independent backup bank.
Monzo Bank disclosed that it identified issues affecting Monzo and activated Monzo Stand-in, its fully independent backup bank.
Published by the firm · Monzo Bank Limited · as at 19 August 2026 · Check the source
We’re happy to say that our platform issues are all sorted. Thanks for your patience while we worked on the fix 🙏
Monzo Bank disclosed that the platform issues incident was resolved.
Published by the firm · Monzo Bank Limited · as at 19 August 2026 · Check the source
This incident affected: 📱 Monzo App, 💸 Outbound Bank Transfers, and 💰 Inbound Bank Transfers.
Monzo Bank's status page reported an incident titled 'We are experiencing platform issues' affecting the Monzo App, Outbound Bank Transfers, and Inbound Bank Transfers.
Published by the firm · Monzo Bank Limited · as at 19 August 2026 · Check the source
Is a data protection registration in place, and with whom?
Registration expires 24 March 2027
The ICO register shows Monzo Bank Limited's registration expires 24 March 2027.
Statutory register · Information Commissioner's Office · as at 19 September 2026 · Check the source
Date registered 25 March 2015
The ICO register shows Monzo Bank Limited's registration was dated 25 March 2015.
Statutory register · Information Commissioner's Office · as at 25 March 2015 · Check the source
Monzo Bank Limited Registration reference ZA108184
Monzo Bank Limited is registered with the ICO under registration reference ZA108184.
Statutory register · Information Commissioner's Office · as at 19 September 2026 · Check the source
Data controller Monzo Bank Limited
The ICO register lists Monzo Bank Limited as the data controller.
Statutory register · Information Commissioner's Office · as at 19 September 2026 · Check the source
Corporate Transparency
What is the entity's registered company number and legal form?
The register records company number 09446231, registered as "MONZO BANK LIMITED", legal form "ltd", status "active".
Statutory register · Companies House · company profile · as at 31 August 2026 · Check the source
Who are the persons with significant control?
The PSC register records 1 active person(s) with significant control: Monzo Bank Holding Group Limited (corporate-entity-person-with-significant-control; ownership-of-shares-75-to-100-percent, voting-rights-75-to-100-percent, right-to-appoint-and-remove-directors).
Statutory register · Companies House · PSC register · as at 31 August 2026 · Check the source
What is the group structure above this entity?
The PSC register records 1 corporate entity controller(s): Monzo Bank Holding Group Limited.
Statutory register · Companies House · PSC register (corporate entities) · as at 31 August 2026 · Check the source
Which jurisdiction is the ultimate parent registered in?
The PSC register records the corporate controller(s) as: Monzo Bank Holding Group Limited, registration number 14785367, registered in England And Wales, legal form Private Limited Company, under England And Wales.
Statutory register · Companies House · PSC register, corporate identification · as at 31 August 2026 · Check the source
Are accounts filed on time and to the required standard?
The register records: next accounts due 2027-12-31; last accounts made up to 2026-03-31; the register flags accounts as not overdue.
Statutory register · Companies House · accounts · as at 31 August 2026 · Check the source
Are the accounts audited, and by whom?
for and on behalf of Ernst & Young LLP, Statutory Auditor London 15 May 2026
The filed accounts include an independent auditor's report signed on behalf of Ernst & Young LLP as Statutory Auditor, dated 15 May 2026.
Binding document · Companies House (filed by the company) · Independent auditor's report, signature page · as at 15 May 2026 · Check the source · transcribed by hand
Is there a going-concern qualification or emphasis of matter?
we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Company's ability to continue as a going concern
The auditor's report states that no material uncertainties relating to going concern were identified.
Binding document · Companies House (filed by the company) · Independent auditor's report, Conclusions relating to going concern · as at 15 May 2026 · Check the source · transcribed by hand
When was the entity incorporated?
The register records incorporation on 2015-02-18.
Statutory register · Companies House · date_of_creation · as at 18 February 2015 · Check the source
Have there been recent changes of control, name or registered office?
The register records 1 previous company name(s): "FOCUS FS LIMITED" until 2016-10-21.
Statutory register · Companies House · previous_company_names · as at 31 August 2026 · Check the source
The filing history records 21 change filing(s) in the most recent 35 entries. Most recent: 2026-07-30: termination-director-company-with-name-termination-date; 2026-07-30: termination-director-company-with-name-termination-date; 2026-07-30: termination-director-company-with-name-termination-date; 2026-07-30: termination-director-company-with-name-termination-date; 2026-07-30: termination-director-company-with-name-termination-date.
Statutory register · Companies House · filing history · as at 31 August 2026 · Check the source
The filing history records 21 change filing(s) in the most recent 35 entries. Most recent: 2026-07-30: termination-director-company-with-name-termination-date (5 filings); 2026-06-10: change-person-director-company-with-change-date; 2026-06-10: termination-director-company-with-name-termination-date; 2026-06-10: appoint-person-director-company-with-name-date; 2026-02-13: appoint-person-director-company-with-name-date.
Statutory register · Companies House · filing history · as at 2 September 2026 · Check the source
Are directors disqualified, or associated with disqualification?
A name search of the register of disqualified directors was run against the 9 active officer(s) recorded for this company on 2026-09-02. 3 name(s) returned one or more register entries. A name match does not establish that these are the same individuals: identity requires confirmation against date of birth and appointment history, which we have not performed. No individual is named here for that reason.
Statutory register · Companies House · disqualified officers search · as at 2 September 2026 · Check the source
Conduct and Track Record
Are there published regulatory enforcement actions against this entity?
The Financial Services Register records a disciplinary history entry against this firm, of type "Fines", under FSMA, effective from 07/07/2025. The register describes it as: "A final notice has been issued in relation to Monzo because it breached Principle 3 in failing to take reasonable care to organise and control its systems and controls for managing the risk of financial crime (in particular in connection with customer onboarding) responsibly and effectively during the Pre VREQ Period. Monzo also contravened relevant requirements imposed upon it (under section 55L(5)(a) of the Act) during the Relevant VREQ Period. https://www.fca.org.uk/publication/final-notices/monzo-bank-limited.pdf"
Statutory register · Financial Conduct Authority · FCA Register — Disciplinary History · as at 26 September 2026 · Check the source
Are there published enforcement actions against the parent or sister entities?
No qualifying source was located within the evidence window. This criterion requires: regulator's own publication, entity-matched
Are there published warnings or unauthorised-firm alerts naming this entity or a clone?
No qualifying source was located within the evidence window. This criterion requires: regulator warning list
What complaints data does the entity publish, as required?
No qualifying source was located within the evidence window. This criterion requires: the entity's mandatory complaints return
What complaint volumes does the ombudsman publish about the entity?
In the Financial Ombudsman Service's half-yearly business complaints data, the row for Monzo Bank Ltd records 5314 under the column "Total New Cases".
Statutory register · Financial Ombudsman Service · half-yearly business complaints data, Total New Cases · Check the source
Is there material litigation of public record?
No qualifying source was located within the evidence window. This criterion requires: court judgment or filed proceedings
Have directors been subject to published regulatory action individually?
No qualifying source was located within the evidence window. This criterion requires: regulator's individual register
Criteria that do not apply to this firm
The FCA Register records Monzo Bank Limited as directly Authorised, not as an Appointed Representative, so the question of whose appointed representative it is cannot arise
The FCA Register records no passporting arrangements, and the firm markets only in the United Kingdom, so there is no other jurisdiction to be authorised in
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What these figures measure. They describe the evidence we found, not the firm’s conduct. Where a criterion reads “not found”, we could not confirm it from public sources — that carries no negative inference.
Where the record shows no published enforcement action, that means our search of the register found none on the date stated. It is not a finding that no misconduct occurred.
If you are MONZO BANK LIMITED and believe something here is wrong, write to corrections@veracentintelligence.co.uk. We will provide the evidence behind any finding, correct what we get wrong, and publish a statement of up to 300 words alongside anything we still disagree about.