WISE PAYMENTS LIMITED
| Dimension | Evidenced | Coverage | Strength | Official |
|---|---|---|---|---|
| Regulatory Standing | 8/10 | 80.0% | 100.0% | 100.0% |
| Client Asset Protection | 6/8 | 75.0% | 90.0% | 100.0% |
| Cost Transparency | 8/11 | 72.7% | 79.4% | 87.5% |
| Security and Operational Controls | 1/7 | 14.3% | 93.5% | 100.0% |
| Corporate Transparency | 10/10 | 100.0% | 97.0% | 100.0% |
| Conduct and Track Record | 2/7 | 28.6% | 100.0% | 100.0% |
| All dimensions | 35/53 | 66.0% | — | 97.1% |
Regulatory Standing
Is the entity authorised, and by which regulator?
The Financial Services Register records Wise Payments Limited under firm reference number 900507, regulated by the Financial Conduct Authority with effect from 04/01/2016.
Statutory register · Financial Conduct Authority · FCA Register — Regulators · as at 10 September 2026 · Check the source
What is the entity's current authorisation status?
The register records the firm's status as "Registered", effective from 07/06/2018. Business type: EMD.
Statutory register · Financial Conduct Authority · FCA Register — Status · as at 10 September 2026 · Check the source
Which regulated permissions does the entity hold?
The register records 10 regulated activity permission(s): j) Account information services; i) Payment initiation services; h) Issuing Electronic Money; g) Execution of payment transactions via telecoms, IT system or network operator; f) Money remittance; e) Issuing payment instruments or acquiring payment transactions; d) Execution of payment transactions (covered by a credit line); c) Execution of payment transactions (not covered by a credit line); b) Services enabling cash withdrawals from a payment account; a) Services enabling cash placement on a payment account.
Statutory register · Financial Conduct Authority · FCA Register — Permissions · as at 10 September 2026 · Check the source
Is the entity an Appointed Representative, and of whom?
Organisation Name: Wise Payments Limited; FRN: 975773; Status: Appointed representative - introducer; Business Type: Introducer A.R.; Status Effective Date: 19/09/2021; Companies House Number: 07209813
The Financial Services Register records Wise Payments Limited with status 'Appointed representative - introducer' and business type 'Introducer A.R.', effective from 19 September 2021, against Companies House company number 07209813.
Statutory register · Financial Conduct Authority · firm details · as at 7 September 2026 · Check the source · transcribed by hand
What trading names are registered to this entity?
The register also records 2 previous trading name(s): "TransferWise Limited"; "TransferWise Limited".
Statutory register · Financial Conduct Authority · FCA Register — Names, previous · as at 10 September 2026 · Check the source
The register records 2 current trading name(s): "Wise" (Trading, from 12/02/2021); "Wise Payments Limited" (Registered, from 19/09/2021).
Statutory register · Financial Conduct Authority · FCA Register — Names · as at 10 September 2026 · Check the source
Do the registered office and the regulator's recorded place of business agree?
The FCA Register records the firm's Principal Place of Business as 1st Floor, Worship Square, 65 Clifton Street, London, EC2A 4JE, UNITED KINGDOM. The Companies House registered office is recorded as 1st Floor Worship Square, 65 Clifton Street, London, EC2A 4JE, England. The two records agree on premises and postcode.
Statutory register · Financial Conduct Authority · FCA Register — Address, compared with Companies House · as at 10 September 2026 · Check the source
The register records the registered office address as 1st Floor Worship Square, 65 Clifton Street, London, EC2A 4JE, England.
Statutory register · Companies House · registered_office_address · as at 6 September 2026 · Check the source
Are there requirements, restrictions or waivers on the permissions?
No qualifying source was located within the evidence window. This criterion requires: register requirements and waivers section
What cross-border or passporting permissions does the register record?
The register records 1 passporting arrangement(s): GIBRALTAR (Passporting Out). This records the jurisdictions the firm holds arrangements for; it does not establish the full set of markets the firm advertises to.
Statutory register · Financial Conduct Authority · FCA Register — Passports · as at 10 September 2026 · Check the source
Does the customer-facing brand map to the authorised entity?
The register records "Wise"; "Wise Payments Limited" as registered trading name(s) of firm reference number 900507, and links that firm reference number to Companies House company number 07209813.
Statutory register · Financial Conduct Authority · FCA Register — Names and Companies House Number · as at 10 September 2026 · Check the source
Is regulatory status disclosed clearly to customers at point of sale?
No qualifying source was located within the evidence window. This criterion requires: regulatory disclosure located on the entity's own site or client agreement
Client Asset Protection
Does the entity hold client money or assets?
As Wise is not a bank, we use safeguarding to protect your money. This is done in accordance with the regulations, PSRs 17. Wise keeps your money in the name of Wise in established financial institutions. Your money is deposited in Great British Pounds (GBP) into dedicated and segregated accounts held by us with our safeguarding institutions.
The customer agreement states that Wise is not a bank and uses safeguarding to protect customer money, keeping it in the name of Wise in established financial institutions and depositing it into dedicated and segregated accounts held with its safeguarding institutions.
Binding document · Wise Payments Limited · section 12.4, How we protect your money · as at 6 September 2026 · Check the source · transcribed by hand
Who holds client money, and under which regime is it held?
Your money is deposited in Great British Pounds (GBP) into dedicated and segregated accounts held by us with our safeguarding institutions.
Wise's agreement states that customer money is deposited into dedicated and segregated accounts held by Wise with its safeguarding institutions.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
Which institutions hold segregated client money?
We may change our safeguarding institutions from time to time, without notice to you.
The customer agreement states that Wise may change its safeguarding institutions from time to time without notice to the customer.
Binding document · Wise Payments Limited · section 12.4, How we protect your money · as at 6 September 2026 · Check the source · transcribed by hand
Which entity acts as custodian for client securities?
The FCA Register records this firm's permissions as payment services and electronic money issuance only, with no permission for safeguarding and administration of assets. The firm holds no client securities, so the question of which entity acts as custodian for them cannot arise
Which entity acts as custodian of client assets, and is it a separate legal entity from the operator?
The FCA Register records this firm's permissions as payment services and electronic money issuance only, with no permission for safeguarding and administration of assets. The firm holds no client securities, so the question of which entity custodies them and whether it is separate from the operator cannot arise
Which compensation scheme applies to the entity, or does none apply?
FSCS can't protect e-money or payment services firms. We can only protect money held by UK branches of authorised banks and building societies and credit unions
The scheme states that it cannot protect electronic money or payment services firms, and that it can only protect money held by UK branches of authorised banks, building societies and credit unions.
Statutory register · Financial Services Compensation Scheme · Can't find your firm? · as at 6 September 2026 · Check the source · transcribed by hand
What is the per-customer compensation limit?
The protection limit is £120,000 per person per firm.
The FSCS states the protection limit is £120,000 per person per firm.
Statutory register · Financial Services Compensation Scheme · as at 6 September 2026 · Check the source
Do compensation limits differ by product held?
No qualifying source was located within the evidence window. This criterion requires: scheme rules cross-referenced against the entity's products
Is there evidence of independent assurance over client asset arrangements?
No qualifying source was located within the evidence window. This criterion requires: auditor's client assets report or equivalent published assurance
What does the entity disclose about client assets if it fails?
Wise is not a bank, and your Wise Account is not a bank account. The funds held with Wise, including balances in your Wise Account, are not insured by any deposit protection scheme, including the Financial Services Compensation Scheme
The customer agreement states that Wise is not a bank, that a Wise Account is not a bank account, and that funds held with Wise are not insured by any deposit protection scheme including the Financial Services Compensation Scheme.
Binding document · Wise Payments Limited · section 12.2 · as at 6 September 2026 · Check the source · transcribed by hand
Are client assets subject to lending, rehypothecation or re-use?
The FCA Register records this firm's permissions as payment services and electronic money issuance only, with no permission for safeguarding and administration of assets. The firm holds no client securities, so the question of whether they are lent, rehypothecated or re-used cannot arise
Cost Transparency
Is a complete fee schedule publicly available?
You can see our fee structure on the Pricing page.
The agreement directs users to the Pricing page to see the fee structure that applies to use of the services.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
What commission or dealing charges apply?
You may incur a fee when you use parts of our Services such as sending money, converting currencies, getting a card, or receiving wire payments.
The agreement states that a fee may be incurred when using services such as sending money, converting currencies, getting a card, or receiving wire payments.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
You agree to pay the Card transaction fees set forth in the Pricing page.
The agreement states that Card transaction fees are set forth in the Pricing page.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
Sending money Fee varies by currency From 0.24%
The fee schedule states that sending money costs from 0.24%, with the fee varying by currency.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
What is the FX or currency conversion charge?
Converting money Fee varies by currency From 0.24%
The fee schedule states that converting money costs from 0.24%, with the fee varying by currency.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
What reference rate does the entity state it uses for currency conversion?
We only use the mid-market rate — the one you can check on Google
Wise states that it only uses the mid-market rate, described as the rate you can check on Google.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
the exchange rate at the relevant time for the relevant currency pair (for example, GBP to EUR, USD to AUD) that is offered by Wise, which is typically provided by a reference rate provider and usually the mid-market exchange rate.
The agreement states that the exchange rate offered by Wise is typically provided by a reference rate provider and is usually the mid-market exchange rate.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
If you withdraw cash or make a purchase in a foreign currency that is not supported by Wise, the rate charged by the VISA/MASTERCARD® network shall apply.
The agreement states that if a foreign currency purchase or withdrawal is made in a currency not supported by Wise, the rate charged by the VISA/MASTERCARD network shall apply.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
What spread or implicit cost applies, and is it disclosed?
No qualifying source was located within the evidence window. This criterion requires: published spread data or explicit disclosure of spread as a cost
Are there account, platform or custody fees?
Getting the Wise debit card No subscription fees 7 GBP
The fee schedule states that getting the Wise debit card costs 7 GBP with no subscription fees.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
Holding money in your account Holding money in your account Free
The fee schedule states that holding money in your account is free.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
The issuance of the digital Card is free of charge and there are no monthly or annual fees.
The agreement states that issuance of the digital Card is free of charge and there are no monthly or annual fees.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
Are there inactivity or dormancy charges?
No qualifying source was located within the evidence window. This criterion requires: fee schedule or client agreement
What withdrawal, transfer-out or closure charges apply?
Receiving GBP Swift payments Fixed fee per payment 2.16 GBP
The fee schedule states that receiving GBP Swift payments carries a fixed fee of 2.16 GBP per payment.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
Receiving USD wire and Swift payments Fixed fee per payment 6.11 USD
The fee schedule states that receiving USD wire and Swift payments carries a fixed fee of 6.11 USD per payment.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
ATM fees over 250 GBP per month per account 2.69% of amount over 250 GBP
The fee schedule states that ATM fees over 250 GBP per month per account are 2.69% of the amount over 250 GBP.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
Withdrawing 250 GBP per month per account Free
The fee schedule states that withdrawing 250 GBP per month per account is free.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
Topping up external e-wallets Applies to transactions that include topping up e-wallets and other accounts in certain currencies, see FAQ . 2%
The fee schedule states that topping up external e-wallets costs 2%.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
We may charge you a fee for each withdrawal request, we will let you know the exact amount when you submit your request.
The agreement states that a fee may be charged for each withdrawal request from the Wise Account.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
Wise may apply a fee in accordance with our Pricing Page, for facilitating the chargeback process
The agreement states that Wise may apply a fee, in accordance with the Pricing Page, for facilitating the chargeback process.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
Receiving EUR Swift payments Fixed fee per payment 2.39 EUR
The fee schedule states that receiving EUR Swift payments carries a fixed fee of 2.39 EUR per payment.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
You may cancel your Card at any time with no charge by logging into your Wise Account or through the App.
The agreement states that you may cancel your Card at any time with no charge.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
We will charge a fee for the replacement Card.
The agreement states that Wise will charge a fee for a replacement Card.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
Do headline marketing claims match the binding fee schedule?
No qualifying source was located within the evidence window. This criterion requires: direct comparison of marketing page against client agreement
Are interest arrangements on cash balances disclosed, including any retained share?
Using Stocks Have a stake in the world’s largest companies Capital at risk. Growth not guaranteed Learn more From 0.59% annual fee
The fee schedule states that using Stocks carries an annual fee from 0.59%.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
Using Wise Interest Keep your money in an interest-earning fund Capital at risk. Growth not guaranteed Learn more From 0.26% annual fee
The fee schedule states that using Wise Interest, an interest-earning fund, carries an annual fee from 0.26%.
Published by the firm · Wise Payments Limited · as at 6 September 2026 · Check the source
The funds held on your Wise Account may not earn any interest or return.
The agreement states that funds held on the Wise Account may not earn any interest or return.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
How much notice is given before charges or terms change?
We may change this Agreement by giving you at least two (2) months’ prior written notice.
The agreement states that Wise may change the Agreement by giving at least two months' prior written notice.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
Security and Operational Controls
Is multi-factor authentication offered, and is it mandatory or optional?
Do anything which may in any way avoid or compromise the 2-step authentication process.
The Customer Agreement prohibits customers from doing anything to avoid or compromise the 2-step authentication process, indicating that 2-step authentication is a security feature available on Wise accounts.
Binding document · Wise Payments Limited · as at 6 September 2026 · Check the source
Set up 2-step authentication, if applicable.
The customer agreement lists setting up 2-step authentication, where applicable, among the steps a customer should take when accessing their account.
Binding document · Wise Payments Limited · section 7.2, Staying Safe While Using Our Services · as at 7 September 2026 · Check the source · transcribed by hand
Are recognised security certifications held?
No qualifying source was located within the evidence window. This criterion requires: certificate or certifying body's register — never the entity's claim alone
Is there a published vulnerability disclosure or bug bounty route?
No qualifying source was located within the evidence window. This criterion requires: published policy page
Have security or data incidents been publicly disclosed, and how were they handled?
No qualifying source was located within the evidence window. This criterion requires: regulator notice, ico action, or contemporaneous independent reporting
Are operational resilience or continuity arrangements disclosed?
No qualifying source was located within the evidence window. This criterion requires: filed accounts, regulatory disclosure, or published policy
Have material service outages been reported, and were they disclosed by the entity?
No qualifying source was located within the evidence window. This criterion requires: independent reporting or the entity's own status history
Is a data protection registration in place, and with whom?
No qualifying source was located within the evidence window. This criterion requires: ico register or equivalent
Corporate Transparency
What is the entity's registered company number and legal form?
The register records company number 07209813, registered as "WISE PAYMENTS LIMITED", legal form "ltd", status "active".
Statutory register · Companies House · company profile · as at 6 September 2026 · Check the source
Who are the persons with significant control?
The PSC register records 1 active person(s) with significant control: Wise Financial Holdings Ltd (corporate-entity-person-with-significant-control; ownership-of-shares-75-to-100-percent, voting-rights-75-to-100-percent, right-to-appoint-and-remove-directors).
Statutory register · Companies House · PSC register · as at 6 September 2026 · Check the source
What is the group structure above this entity?
The PSC register records 1 corporate entity controller(s): Wise Financial Holdings Ltd.
Statutory register · Companies House · PSC register (corporate entities) · as at 6 September 2026 · Check the source
Which jurisdiction is the ultimate parent registered in?
The PSC register records the corporate controller(s) as: Wise Financial Holdings Ltd, registration number 13214905, registered in England, legal form Limited By Shares, under United Kingdom (England).
Statutory register · Companies House · PSC register, corporate identification · as at 6 September 2026 · Check the source
Are accounts filed on time and to the required standard?
The register records: next accounts due 2026-12-31; last accounts made up to 2025-03-31; the register flags accounts as not overdue.
Statutory register · Companies House · accounts · as at 6 September 2026 · Check the source
Are the accounts audited, and by whom?
for and on behalf of PricewaterhouseCoopers LLP Chartered Accountants and Statutory Auditors
The report is signed on behalf of PricewaterhouseCoopers LLP as Statutory Auditors.
Binding document · Companies House (filed by the company) · Independent auditors report, signature block · as at 18 September 2025 · Check the source · transcribed by hand
We have audited the financial statements, included within the Annual Report and financial statements for the year ended 31 March 2025
The auditors state that they audited the financial statements of Wise Payments Limited for the year ended 31 March 2025, and the report is signed on behalf of PricewaterhouseCoopers LLP.
Binding document · Companies House (filed by the company) · Independent auditors report, opinion · as at 18 September 2025 · Check the source · transcribed by hand
Is there a going-concern qualification or emphasis of matter?
we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the company's ability to continue as a going concern
The auditors report states that no material uncertainties relating to going concern were identified.
Binding document · Companies House (filed by the company) · Independent auditors report, conclusions relating to going concern · as at 18 September 2025 · Check the source · transcribed by hand
When was the entity incorporated?
The register records incorporation on 2010-03-31.
Statutory register · Companies House · date_of_creation · as at 31 March 2010 · Check the source
Have there been recent changes of control, name or registered office?
The filing history records 17 change filing(s) in the most recent 35 entries. Most recent: 2026-06-05: termination-director-company-with-name-termination-date; 2025-05-08: termination-director-company-with-name-termination-date; 2025-04-16: change-person-director-company-with-change-date (2 filings); 2025-04-16: change-person-secretary-company-with-change-date; 2025-03-03: change-to-a-person-with-significant-control.
Statutory register · Companies House · filing history · as at 6 September 2026 · Check the source
The register records 2 previous company name(s): "TRANSFERWISE LTD" until 2021-06-25; "EXCHANGE SOLUTIONS LTD" until 2012-08-03.
Statutory register · Companies House · previous_company_names · as at 6 September 2026 · Check the source
Are directors disqualified, or associated with disqualification?
A name search of the register of disqualified directors was run against the 4 active officer(s) recorded for this company on 2026-09-06. 2 name(s) returned one or more register entries. A name match does not establish that these are the same individuals: identity requires confirmation against date of birth and appointment history, which we have not performed. No individual is named here for that reason.
Statutory register · Companies House · disqualified officers search · as at 6 September 2026 · Check the source
Conduct and Track Record
Are there published regulatory enforcement actions against this entity?
A query of the Financial Services Register disciplinary history for firm reference number 900507 on 2026-09-10 returned no published entries. The register reported: "Disciplinary history information not found".
Statutory register · Financial Conduct Authority · FCA Register — Disciplinary History · as at 10 September 2026 · Check the source
A query of the Financial Services Register disciplinary history for firm reference number 900507 on 2026-09-06 returned no published entries. The register reported: "Disciplinary history information not found".
Statutory register · Financial Conduct Authority · FCA Register — Disciplinary History · as at 6 September 2026 · Check the source
Are there published enforcement actions against the parent or sister entities?
No qualifying source was located within the evidence window. This criterion requires: regulator's own publication, entity-matched
Are there published warnings or unauthorised-firm alerts naming this entity or a clone?
No qualifying source was located within the evidence window. This criterion requires: regulator warning list
What complaints data does the entity publish, as required?
No qualifying source was located within the evidence window. This criterion requires: the entity's mandatory complaints return
What complaint volumes does the ombudsman publish about the entity?
In the Financial Ombudsman Service's half-yearly business complaints data, the row for Wise Payments Limited records 1121 under the column "Total New Cases".
Statutory register · Financial Ombudsman Service · half-yearly business complaints data, Total New Cases · Check the source
Is there material litigation of public record?
No qualifying source was located within the evidence window. This criterion requires: court judgment or filed proceedings
Have directors been subject to published regulatory action individually?
No qualifying source was located within the evidence window. This criterion requires: regulator's individual register
Criteria that do not apply to this firm
The FCA Register records this firm's permissions as payment services and electronic money issuance only, with no permission for safeguarding and administration of assets. The firm holds no client securities, so the question of which entity acts as custodian for them cannot arise
The FCA Register records this firm's permissions as payment services and electronic money issuance only, with no permission for safeguarding and administration of assets. The firm holds no client securities, so the question of which entity custodies them and whether it is separate from the operator cannot arise
The FCA Register records this firm's permissions as payment services and electronic money issuance only, with no permission for safeguarding and administration of assets. The firm holds no client securities, so the question of whether they are lent, rehypothecated or re-used cannot arise
What these figures measure. They describe the evidence we found, not the firm’s conduct. Where a criterion reads “not found”, we could not confirm it from public sources — that carries no negative inference.
Where the record shows no published enforcement action, that means our search of the register found none on the date stated. It is not a finding that no misconduct occurred.
If you are WISE PAYMENTS LIMITED and believe something here is wrong, write to corrections@veracentintelligence.co.uk. We will provide the evidence behind any finding, correct what we get wrong, and publish a statement of up to 300 words alongside anything we still disagree about.