What complaint volumes does the ombudsman publish about the entity?
Answered for 5 of 6 firms. The Financial Ombudsman Service's published half-yearly business complaints data, and where it publishes one, the proportion upheld. The Service publishes firm-level figures only above a complaint threshold: a firm absent from a release falls below that threshold, which is not evidence that no complaints were made and is not recorded as a finding. Raw volumes are not comparable between firms of different sizes without customer numbers, which the Service does not publish.
In the Financial Ombudsman Service's half-yearly business complaints data, the row for Hargreaves Lansdown Asset Management Limited records 297 under the column "Total New Cases".
Statutory register · Financial Ombudsman Service · half-yearly business complaints data, Total New Cases · Check the source
MONZO BANK LIMITED
VerifiedIn the Financial Ombudsman Service's half-yearly business complaints data, the row for Monzo Bank Ltd records 5314 under the column "Total New Cases".
Statutory register · Financial Ombudsman Service · half-yearly business complaints data, Total New Cases · Check the source
STARLING BANK LIMITED
VerifiedIn the Financial Ombudsman Service's half-yearly business complaints data, the row for Starling Bank Limited records 1142 under the column "Total New Cases".
Statutory register · Financial Ombudsman Service · half-yearly business complaints data, Total New Cases · Check the source
TRADING 212 UK LIMITED
VerifiedIn the Financial Ombudsman Service's half-yearly business complaints data, the row for Trading 212 UK Limited records 308 under the column "Total New Cases".
Statutory register · Financial Ombudsman Service · half-yearly business complaints data, Total New Cases · Check the source
WISE PAYMENTS LIMITED
VerifiedIn the Financial Ombudsman Service's half-yearly business complaints data, the row for Wise Payments Limited records 1121 under the column "Total New Cases".
Statutory register · Financial Ombudsman Service · half-yearly business complaints data, Total New Cases · Check the source
FREETRADE LIMITED
Not foundNo qualifying source was located within the evidence window. This records what we could not confirm, and carries no inference about the firm.
Every firm here was asked the same question against the same published standard, and every answer quotes the passage it came from. Where the answers differ, the difference is in the firms’ own documents, not in how we read them.
Darker text marks stronger evidence. A statutory register prints at full strength; a firm’s own marketing prints lighter. The methodology sets out the weightings.